Privacy Policy

 Privacy Policy

1. Introduction

Thermomix, located at Leipziger Platz. 14, 10117 Berlin, Germany, is committed to protecting your privacy.
This privacy policy outlines how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) (EU 2016/679).

By using our website www.thermomixbenelux.de, you accept this policy.

2. Data Controller

The data controller is:
Thermomix Benelux
Leipziger Platz. 14, 10117 Berlin, Germany
 kontact@thermomixbenelux.de
+49 176 749 868 73

3. Personal Data We Collect

We only collect data that is necessary to process your orders and improve our services. This includes:

• Identity information: first name, last name
• Contact information: delivery address, email, phone number
• Order and payment details (e.g. IBAN for bank transfers; we never store full card numbers, which are handled by a secure payment provider)
• Purchase history
• Customer service communications

4. Purpose of Data Processing

We use the collected data to:

• Process and deliver your orders
• Send order confirmations and updates
• Respond to customer service inquiries
• Fulfill our legal obligations (e.g. invoicing, accounting)
• Send commercial offers (newsletters), if you consent

5. Legal Basis for Processing

In accordance with Article 6 of the GDPR, data processing is based on:

• Contractual necessity (e.g. order processing, delivery)
• Consent (e.g. newsletter subscription)
• Legal obligations (e.g. retention of invoices)
• Legitimate interests (e.g. website improvement, fraud prevention)

6. Data Recipients

Your data is intended solely for Thermomix and may be shared, when necessary, with:

• Our secure payment providers
• Our delivery partners
• Our technical service providers (hosting, maintenance)

We never sell or rent your personal data.

7. Data Retention Period

We keep your data for the following durations:

• 3 years after your last commercial interaction (for marketing purposes)
• 6 years for invoicing and accounting data
• 10 years for documents related to commercial transactions

8. Data Security

We implement appropriate technical and organizational security measures to protect your data (secure hosting, SSL encryption, access restrictions, etc.).

9. Your Rights

In accordance with the GDPR, you have the following rights:

• Access your data
• Rectify inaccurate data
• Erase your data (“right to be forgotten”)
• Restrict processing
• Object to processing
• Portability of your data
• Withdraw your consent at any time (especially for marketing emails)

To exercise your rights, please contact us:
kontact@thermomixbenelux.de
or by mail:
Thermomix Benelux, Leipziger Platz. 14, 10117 Berlin, Germany

10. Cookies

Our website uses cookies to improve your browsing experience, analyze traffic, and personalize content.

You can accept, decline, or manage cookies through the banner shown on your first visit.

For more information, see our [Cookie Policy] (to be created if needed).

11. Transfers Outside the EU

We do not transfer your personal data outside the European Union.
If such a transfer becomes necessary, we will ensure the destination country offers adequate protection in compliance with the GDPR.

12. Complaints

If you believe your rights are not being respected, you may file a complaint with the relevant authority:
Federal Commissioner for Data Protection and Freedom of Information (BfDI): https://www.bfdi.bund.de

13. Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time.
Significant changes will be posted on this page along with the date of the update.

 Last updated: April 4, 2026